Question 1

How to Book Your Appointment

Accepted Answer

The most efficient way to book your appointment is by entering the Practitioner Directory tab in the top navigation bar and selecting your choice in practitioner. Select your desired therapy/therapist and follow the prompts.

Question 2

Making Payment and Payment Methods

Accepted Answer

Payment will be requested once the treatment has concluded and you are dressed. We receive payments via credit card, debit card, and cash. We do not accept American Express at this time.

Question 3

Health Fund Rebate

Accepted Answer

If you have purchased health fund insurance that includes cover for Extras/Ancillary services such as 'Remedial Massage Therapy', 'Osteopathy', 'Acupuncture' and so forth, you will be entitled to a rebate. The dollar figure or percentage that you are entitled to per consultation will be set out in your membership policy.

We provide a convenient way for you to claim your rebate through a HiCaps terminal. We swipe or scan your physical or digital card and process it for you on-the-spot. You will be required to pay the remainder, which we call the 'gap'.

Question 4

Clinic Etiquette

Accepted Answer

• Timeliness: Arrive at least 5 minutes before your scheduled appointment. This ensures your session begins on time and doesn’t interfere with other clients’ appointments.
 • Minimise Noise: Please keep conversations at a low volume in all areas of the clinic to avoid disturbing other clients who are receiving treatments and their therapists who are providing the service. Please be mindful not to use noisy devices, or engage in activities that could disrupt other clients' experiences.
 • Mobile Phone and Device Use: Keep your phone or tablet on silent or vibrate mode while inside the clinic. If you need to take a call, please step outside the clinic to avoid disturbing others. Please be respectful of others who may be resting or quietly waiting for their treatment.
 • Respect Privacy: Be considerate of the privacy of both clients and therapists. Avoid eavesdropping or making any unsolicited comments during treatments.
 • Respect Personal Space: Maintain a respectful distance from others, particularly in shared spaces such as the waiting room and hallway.
 • Cleanliness: After your treatment, please leave the treatment room and common areas as you found them. Dispose of any rubbish properly and keep shared spaces tidy.
 • Wheelchair Accessibility: All treatment rooms are wheelchair accessible. Please ensure pathways remain clear to accommodate clients who may require wheelchair access.
 • Be Mindful of Scents: Strong fragrances, including perfumes or lotions, can be overwhelming or cause discomfort to others. Please avoid wearing strong scents when visiting the clinic.
 • Therapist Focus: Refrain from entering treatment rooms outside of your designated session time. If you need assistance, please wait until the therapist has completed their session and wait at the reception area.

Question 5

Wheelchair Accessibility

Accepted Answer

The clinic is wheelchair accessible. Please notify staff upon booking an appointment so that we can direct you to the accessible entrance.